Returns & Refund Policy

Effective Date: 5/16/26

At LaceLight LLC, we want you to be satisfied with your purchase.

If you are not completely satisfied, eligible products may be returned in accordance with the policy below.

Return Window

Products purchased directly from LaceLight LLC may be returned within 30 days of delivery for a refund, subject to the conditions below.

Return Eligibility

To be eligible for a return:

  • The product must have been purchased directly from LaceLight LLC

  • The return request must be submitted within 30 days of delivery

  • The product must be returned in good condition

  • All original components should be included

Reasonable testing and normal evaluation use are acceptable.

Non-Returnable Items

We may decline returns for:

  • Products that are damaged due to misuse, abuse, modification, or improper handling

  • Products missing major components

  • Items damaged by improper battery installation or battery leakage

  • Products returned outside the return window

  • Final sale or clearance items, if designated as such

How to Start a Return

To request a return, contact:

support@lacelightco.com

Please include:

  • Your full name

  • Order number

  • Reason for return

Return instructions will be provided if your request is approved.

Please do not send returns without contacting us first.

Return Shipping

Unless the product is defective, incorrect, or damaged upon arrival, customers are responsible for return shipping costs.

Original shipping charges are non-refundable unless required by law.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Refund processing times may vary depending on your payment provider.

Damaged or Defective Products

If your product arrives damaged, defective, or incorrect, contact us within a reasonable time after delivery.

If confirmed, we will work to resolve the issue through replacement, repair, or refund as appropriate.

Exchanges

We do not currently offer direct exchanges. If applicable, approved returns may be refunded and a new order placed separately.

Contact

support@lacelightco.com

LaceLight LLC